FAQ's

1. NEED GARMENT SAMPLES?

  • No problem! You may request samples to help your decision process. A maximum number of garments is allocated depending on your requirements. All that is required is your credit card details and if the goods are not returned in original condition within 14 days your card will be charged. Once you have decided on your uniform range we may be able to provide you with a limited sizing range (in the style requested we may substitute different colours when only for sizing range).

2. DO I HAVE TO PAY A DEPOSIT?

  • Yes. Once you have chosen your range and are placing an order, we require 50% deposit with the balance to be paid before your goods will be despatched. After your first succesful order with us you may ask to set up an account. Terms are strictly 30 days.

3. MINIMUM QUANTITIES?

  • We have no minimum quantities on most of our goods apart from some Schoolwear, promotional products and specially made shirts etc.

4. HOW DO I KNOW SIZING AND FITTING OF YOUR GARMENTS?

  • Most of our Branded links have a sizing charts on their website. Please always take special note of terms such as modern fit, slim fit etc as they are always a streamlined and firmer fit than traditional sizings. Also remember that measurements are the GARMENTS measurements, NOT your body, so allow a little bit more.

5. ARE THERE SET UP FEES?

  • Yes. There are initial set up fees on logo designs, embroidery decorations, screenprinting designs and some thermal application logo designs. This will be outlined in your quotation.

6. CAN I GET A WRITTEN QUOTATION?

  • Yes. That is a requirement of ours before your order can proceed. It means you have no hidden costs that you may be unaware of.

7. CAN I GET MY EMPLOYEES/TEAM MEMBERS GARMENTS INDIVIDUALLY PACKAGED?

  • Yes. You may request this when you provide information for quotation and a small additional cost is involved.

8. DELIVERY TURNAROUND TIMES?

  • We always endeavor to provide a quick turnaround time. Unfortunately not all garments are always in stock from our suppliers. We can however check stock levels at your request. Standard delivery times as follows:
    • Undecorated garments- 2 to 3 weeks from receipt of deposit.
    • Embroidered/screenprinted/thermal garments- 2 to 4 weeks from receipt of deposit.
    • Please remember your first decorated order may take longer as there is the added process of setting up your logo design and awaiting approval.

9. ARE THERE SHIPPING AND HANDLING CHARGES?

  • Yes. Charges do apply, please note that these are for standard items, heavy bags etc may be a little more.
    Please find charges as follows:
    Inside Queensland:
    • Quantity 1-6 garments $11.00 (inc gst)
    • Quantity 7-20 garments $15.40 (inc gst)
    • Quantity 21-49 garments $22.00 (inc gst)
    • Quantity 50+ garments $33.00 (inc gst)
    Other States: POA

10. CAN I GET INDIVIDUAL RECEIPTS?

  • Yes. You may request this when you ask for your quotations and a small additional cost is involved. We will not however receive individual payments of a bulk order, you must gather all monies together to make payment of deposit and also of balance of order payment.

11. PAYMENT METHODS?

  • Payment can be made by EFT, Eftpos, Visa, Mastercard, cheque or cash. Receipts can be sent at your request.

 

Any other questions please feel free to ask and I am sure we will be able to answer your enquiry.